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Florida International University is a that drives real talent and innovation in Miami and globally. Very high research (R1) activity and high social mobility come together at FIU to uplift and accelerate learner success in a global city by focusing in the areas of environment, health, innovation, and justice. Today, FIU has two campuses and multiple centers. FIU serves a diverse student body of more than 56,000 and 290,000 Panther alumni. U.S. News and World Report places dozens of FIU programs among the best in the nation, including international business at No. 2. Washington Monthly Magazine ranks FIU among the top 20 public universities contributing to the public good.
Job Summary:
The Frost Art Museum is currently seeking a Student Visitor Engagement and Events Assistant to join their team of professionals The student assist will provide the Visitor Engagement and Events/Rentals Manager with general support in daily visitor services, event and facility rentals logistics from planning to execution
Essential Duties:
- Provide general support to the Visitor Engagement and Events/Rentals Manager
- Including scheduling management
- Event planning
- Support for museum events and facility rentals in conjunction with the Development Officer and Membership Manager
Duties to include:
- Completion of operational and logistical activities associated with museum events and facility rentals
- Coordinate facility rentals under 100 persons for the Museum, including scheduling rentals, meeting with potential clients to show spaces, working with contracted vendors, overseeing the events, and following up with clients as necessary Ensures that all facility rental contracts are implemented consistently in compliance with Museum and University rules and regulations
- Coordinate and facilitates multiple, often concurrent, museum-hosted events of less than 100 guests throughout the year Contract and oversee internal and external vendors on the Museum's behalf, as needed Plan and execute events as assigned and in concert with key staff such as Visitor Engagement, Development, and Membership management
- Assist coordinators with logistical details and client and faculty needs while programs, events, and rentals are in session
- Preparation of event materials (ie, copying, packaging, printing, etc)
- Provide support in the creation of event and facility rentals documents via SharePoint
- Trained and knowledgeable of relevant specialized software, including Event Management System (EMS) and Classroom Management portal Organization of event and rental information via EMS and corresponding museum calendars
- Maintain a well-informed, working, and accurate knowledge of the museum's services (including facility rentals, tours, memberships, and events) and its permanent and temporary exhibitions for both interacting directly with visitors and clients
- Contribute to creation and promotion of marketing efforts to attract visitors for facility rentals and memberships, including digital marketing, alongside Visitor Services and Events/Rentals Manager Promote sale of merchandise, memberships, and facility rentals
- Assist with maintenance of logs and data for museum events
- Work with the relevant departments to coordinate group tour and reservation process for special events and facility rentals
- Provide front desk coverage as needed for daily museum and event operations
- Resolve basic customer service issues involving the Visitor Engagement and Events/Rentals departments Offer constructive feedback to improve engagement, procedures, and data collection
- At least 2 semesters of FIU work experience or related experience outside the University
Federal Work Study
Desired Qualifications:
- Ability to work flexible hours as needed, including evenings and weekends
- Ability to work in a team setting
- Advanced proficiency of Microsoft Office Suites
- Knowledge of PC operations and specialized software
- Ability to take direction and work independently as needed as well as show initiative
- Ability to maintain confidentiality when dealing with highly sensitive information
- Strong oral and written communication skills to engage vendors and other internal or external clients effectively
- Effective organizational and time management skills
- Proactive, self-motivated, and professional work ethic
Training and Professional Development Requirements:
- Complete FIU Cyber Security Awareness training within first 30 days
- Complete PowerPoint training
- Complete FIU Service Excellence training within first 30 days
- Students enrolled at FIU, who have been awarded Federal Work Study (FWS) as part of their Financial Aid Award package.
- Student must be enrolled with a minimum of six (6) credit hours in a course of study leading to a degree or a Financial Aid eligible certificate, during Fall, Spring, and Summer semesters.
- Upon credits decreasing, award being canceled, or graduating, FWS employment must end.
Hours will vary based on class schedule and needs of department
$15.00/Hour
Criminal Background Check
This student appointment may be subjected to a pre-employment background check.
Extended Background Check is required if the job includes any of the following responsibilities. Some may also require a Fingerprint Check:
Duties: | Yes or No |
| Will the position provide unsupervised direct care, treatment, education, training, instruction, supervision, or recreation to vulnerable populations such as minors, the elderly, or those with disabilities? (Fingerprint Check required) | NO |
| Will the position work within a Child Care center, medical facilities, etc. (Requires DCF Clearinghouse at a cost) | NO |
| Will the position work in a university sponsored Summer Camp? (Requires DCF Clearinghouse at a cost)? | NO |
| Will the position require entering any K-12 schools? (Requires public school system clearance) | NO |
| Will the position perform fiscal duties to include budgeting, accounting, or having direct access to cash, checks, gift cards and/or credit/debit cards to include making and/or receiving payments? | YES |
| Will the position have control over university-wide operational processes through functional roles or system security access (Information technology related functions, e.g., Web/Application Developer, IT Technician, Data/Systems Analysts etc.)? | NO |
| Will the position drive a university vehicle (including using the golf cart)? (MVR Check only) | NO |
| Will the position travel with student athletes to events? | NO |
| Is this designated as a position of special trust, responsibility, and sensitive location (Museums, Housing Residential Life, NFSTC, and working with and around minors etc.)? | YES |
| Will the position have system access to process payments, print or distribute checks, process corrections, or generate, update, or approve financial transactions that will result in the disbursement of university funds? (Office of Financial Aid, One Stop, or Office of the Registrar (Title IV access) | NO |
Will this position work within the following units that provide health and human services: College of Medicine, College of Nursing, Health Sciences, Physical Therapy, Athletic Training, School of Social Work, Occupational Therapy, Dietetics & Nutrition, Student Health, Psychology, Center for Children & Families? Office of Inspector General (OIG) Checks (Global Watch only) | NO |
| Will the position support university sponsored research? (May require Research Extended Background Check) | NO |
Current Employee
As a current employee, you must log into Employee Self Service (ESS) to apply for this and any other internal career opportunity of interest. In this account, you are able to track your applicant status in "My Applications".
To be considered eligible for the position as an internal candidate, departmental staff must meet minimum requirements of the position and be in good performance standing.
Before you begin the process, we recommend that you are prepared to attach electronic copies of your resume/ curriculum vitae, cover letter or any other documents within the application process. It is recommended that you combine your cover letter and resume into one attachment. Attached documents should be in Microsoft Word or PDF format.
*This posting will close at 12:00 am of the close date.
Prospective Employee
If you have not created a registered account, you will be asked to create a username and password for use of the system. It is recommended that you provide an active/valid e-mail account as that will be the main source of communication regarding your status within the process. In this account, you are able to track your applicant status in "My Applications".
To be considered eligible for the position as an internal candidate, departmental staff must meet minimum requirements of the position and be in good performance standing.
Before you begin the process, we recommend that you are prepared to attach electronic copies of your resume, cover letter or any other documents within the application process. It is recommended that you combine your cover letter and resume/curriculum vitae into one attachment. Attached documents should be in Microsoft Word or PDF format. All applicants are required to complete the online application including work history and educational details (if applicable), even when attaching a resume.
*This posting will close at 12:00 am of the close date.
Clery Notice
In compliance with the , the University Police department at Florida International University provides information on crimes statistics, crime prevention, law enforcement, crime reporting, and other related issues for the past three (3) calendar years. The FIU Annual Security report is available online at: .
To obtain a paper copy of the report, please visit the FIU Police Department located at 885 SW 109th Avenue, Miami, FL, 33199 (PG5 Market Station).
Pay Transparency
Florida International University will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
FIU is a member of the State University System of Florida and an Equal Opportunity, Equal Access, Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.