Florida International University is a that drives real talent and innovation in Miami and globally. Very high research (R1) activity and high social mobility come together at FIU to uplift and accelerate learner success in a global city by focusing in the areas of environment, health, innovation, and justice. Today, FIU has two campuses and multiple centers. FIU serves a diverse student body of more than 56,000 and 290,000 Panther alumni. U.S. News and World Report places dozens of FIU programs among the best in the nation, including international business at No. 2. Washington Monthly Magazine ranks FIU among the top 20 public universities contributing to the public good.

Implements all aspects of visitor services to maximize the positive visitor experience, such as disseminating general information, processing admission, conducting visitor orientation, conducting and compiling visitor data and surveys, and maintaining tour schedules, as well as answering phone calls, emails, and assisting with special projects throughout the museum. All departments, including administration, curatorial, and membership, are assisted.

• Complete administrative tasks, project and support for all museum departments as needed and when scheduled.
• Serves as lead in the absence of the Senior Visitor Services
• Associate.
• Maintains a well-informed, working knowledge of the exhibitions and services available at JMOF- FIU in order to greet visitors and provide museum tours.
• Serves as an advocate for the visitor while simultaneously promoting the welfare of the Museum; communicates with a variety of visitors with diverse interest and abilities to ensure a positive Museum experience; resolves visitor concerns and complaints to their satisfaction and the Museum's.
• Works with the Manager of Education as school/group tours are
• scheduled to ensure proper invoicing, timely payments and
• processing; input and process of sales income; works with the
• Director of Finance and Administration to ensure Museum payment
• policies and procedures are followed, and record keeping is
• accurate and timely to maintain financial and data integrity.
• Prepares and sends surveys to program participants and tracks responses. Helps with editing and design of weekly newsletter, online marketing and press releases.
• Participates in appropriate committee activities such as attending
• monthly meetings and providing administrative support as needed.
• Supports other departments (festivals, lectures, etc.).
• Assists with day-to-day operations of the information call and email center.
• Assists with in-person museum events, including preparing RSVP lists, agenda, set up.

• High school diploma or GED and two (2) years of customer service or related experience.

• 2 or more years of customer service experience (preferably in a museum setting.)
• Experience with Microsoft Office preferred.
• Comfortable working with the general public, trustees, members, and donors on the phone and/or in person.
• Ability to work in a team environment, good oral and written communication skills, and outstanding attention to detail.

• Staff

• $31,200 - $32,700

Begin time: 9:00 AM
End time: 4:00 PM

• Required to spend 50% or more of time operating a computer

• Criminal Background Check
• Fingerprinting Check

• Ability to work flexible hours as needed.

Prospective Employee

If you have not created a registered account, you will be asked to create a username and password for use of the system. It is recommended that you provide an active/valid e-mail account as that will be the main source of communication regarding your status within the process. In this account, you are able to track your applicant status in "My Applications".

To be considered eligible for the position as an internal candidate, departmental staff must meet minimum requirements of the position and be in good performance standing.

Before you begin the process, we recommend that you are prepared to attach electronic copies of your resume, cover letter or any other documents within the application process. It is recommended that you combine your cover letter and resume/curriculum vitae into one attachment. Attached documents should be in Microsoft Word or PDF format. All applicants are required to complete the online application including work history and educational details (if applicable), even when attaching a resume.

*This posting will close at 12:00 am of the close date.

Current Employee

As a current employee, you must log into Employee Self Service (ESS) to apply for this and any other internal career opportunity of interest. In this account, you are able to track your applicant status in "My Applications".

To be considered eligible for the position as an internal candidate, departmental staff must meet minimum requirements of the position and be in good performance standing.

Before you begin the process, we recommend that you are prepared to attach electronic copies of your resume/ curriculum vitae, cover letter or any other documents within the application process. It is recommended that you combine your cover letter and resume into one attachment. Attached documents should be in Microsoft Word or PDF format.

*This posting will close at 12:00 am of the close date.

Since 1945, the Florida Legislature has made a provision to give preference in the hiring process to United States war veterans in recognition of their military, naval, or air service who meet specific conditions. The conditions are as follows:

• Veterans with a VA service-connected disability
• Spouses of veterans with permanent and total service-connected disability
• Honorably discharged veterans with wartime service.
• Unmarried widow or widower of a veteran who died as a result of a service-connected disability
• A veteran who has served in a qualifying campaign or expedition for which a campaign badge has been authorized, to include the Global War on Terrorism Expeditionary Medal.

Florida International University honors this policy and will comply with Veterans' Preference guidelines when filling staff positions. Any applicant claiming Veterans' Preference will be required to attach a DD214 with each application submitted for verification.

If there are any questions concerning Veterans' Preference, please contact Talent Acquisition & Management by calling 305-348-2500.
For additional information on Veterans' Preference, visit .

Clery Notice

In compliance with the , the University Police department at Florida International University provides information on crimes statistics, crime prevention, law enforcement, crime reporting, and other related issues for the past three (3) calendar years. The FIU Annual Security report is available online at: .

To obtain a paper copy of the report, please visit the FIU Police Department located at 885 SW 109th Avenue, Miami, FL, 33199 (PG5 Market Station).

Pay Transparency

Florida International University will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

FIU is a member of the State University System of Florida and an Equal Opportunity, Equal Access, Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.