The Process Improvement Manager is focused on learning the operations mission end to end and provide ways to change for the better. This role will analyze every aspect of HR Operations and will provide analysis of the current operating environment and identify areas for improvement. The Process Improvement Manager will build, re-engineer, and improve processes across functional dependencies. This is a critical role that will lead, inspect, and design long-term solutions for the organization.

Principal Duties and Responsibilities:

• Establishes and monitors key performance indicators for all processes, identifies trends, root causes, and forecasts to ensure operations are on track to obtaining goals.
• Analyzes data from various sources (internal systems, feedback from key stakeholders, and customers and proposes remedial action based on findings.
• Drives improvement and enforcement initiatives via smart workflows to secure operations excellence of HR processes, including tech (e.g. automation) and non-tech (e.g. training) solutions.
• Guides discussions and workshops with stakeholders to refine the definition of success and identify current frustration.
• Elicits business requirements using combined methods of interviews, document analysis, workshops, and workflow analysis to express the desired outcomes.
• Plans and delivers smart workstreams using project management methodology to ensure intended outcomes are achieved.
• Develops and delivers multi-mode communications that convey a clear understanding to different audiences. Keeps audiences informed in a concise and professional manner.
• Regularly performs quality audits to ensure processes are running as designed, and to further continuous improvement.
• Researches, analyzes, and prepares quarterly reports on HR trends, new HR project suggestions and current program goals and progress.
• Serves as a coach and mentor for other positions in the department.
• Additional duties as assigned.

Education and Experience Requirements:

• Bachelors degree in Business Management, Industrial Engineering, Quality Management, or other related field.
• 5-10 years of experience within process improvement development, implementation, and execution.
• Successfully led end-to-end process improvement projects, from identifying improvement opportunities, implementing solutions, and measuring results.
• Proven ability to coordinate and lead cross functional workgroups.
• Experience working with ambiguous data from different sources to identify trends, discover root causes, and justify improvement opportunities. Seeks to resolve ambiguity and make progress; seeks guidance on how to adapt to changes; responds with composure and effectiveness.
• Experience influencing stakeholders across levels in dynamic organizations on long-term solutions.
• Advanced proficiency in written verbal English.
• Knowledge of Lean Six Sigma methodologies preferred.
• Ability to use process mapping tools (e.g. Visio) preferred.
• HR Operations experience preferred.
• Experience with Applicant Tracking and HRMS Software (iCIMS & Workday, preferred)
• Strong proficiency with Microsoft Office Suite
• Demonstrated ability to communicate effectively with internal and external stakeholders.
• Results-orientated and takes ownership of tasks through completion.
• Ability to work independently and collaboratively to accomplish assignments with minimal supervision.
• Strong written and verbal communication skills.

Physical Requirements:

Must also have the ability to operate computer equipment, speak, hear, bend, stoop, reach, lift, and move and carry up to 25 lbs. Finger dexterity is necessary.

This description outlines the basic responsibilities and requirements for the position noted. This is not a comprehensive listing of all job duties of the Associates. Duties, responsibilities and activities may change at any time with or without notice.

Lennar is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.

PI237580986