SUMMARY: The Deposit Operations Business Analyst Team Lead coordinates Business Analyst functions in a hybrid work environment. The Team Lead is responsible for the daily work flow and ensures that all job functions are completed within assigned time frames. This includes but is not limited to providing oversight for Business Analytics, Projects, System Upgrades, Remediation's, Escheatment's, Administrative Functions, Monthly Metrics & Reports, and RPA functions. Ensures all associated regulatory deadlines are strictly adhered to and managed to ensure any losses to the bank are mitigated.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties and special projects may be assigned.

• May lead a team of hybrid employees responsible for the daily functions within the Deposit Operations Business Analysts Group.
• May assist management with making necessary decisions for personnel regarding employment and performance appraisals.
• May prepare work schedules and assigns duties to team personnel to ensure efficient operation of department.
• Works with management team to ensure operational standards are consistent with the most current regulatory guidelines and that effective controls are implemented to mitigate risk and losses to the bank.
• Oversight of assigned Deposit Operations Business Analyst projects and all project related functions from the initial planning stage to implementation.
• Ensures that deliverables are met, project status reports are accurate and disseminated to management and project team members. Coordinates and monitors project related activities of Business Analysts and employees engaged in assigned projects.
• Identifies and advises Management of deviations from standard operating procedures, provides sound recommendations to address potential risks and implements corrective action to remediate processes.
• Analyzes the workflow, prepares, assigns, and monitors project schedules to provide optimal customer service and ensure that project deliverables are completed timely and within assigned deadlines.
• Monitors, coordinates, and at times may conduct staff training to improve efficiency, and ensures compliance and conformances to bank standard procedures, practices and government regulations.
• Updates procedures annually and/or when process changes are implemented.
• Advises, makes recommendations, issues instructions, assigns duties to employees and provides guidance on operational, compliance, fraud, risk and audit concerns.
• May act as the Business Continuity Coordinator for Deposit Operations Disaster Recovery/Business Continuity Plan and may oversee a Business Analyst team developing, testing and evaluating the plan.
• Oversees timely completion, distribution and maintenance of various Deposit Operations metrics reports, to include: Flash Reports, Dashboards, Trending Reports, Status Reports, Error Logs, etc.
• Creates and runs system queries, uses and/or creates advanced analytical tools, gathers and evaluates data.
• Works directly with, and makes recommendations to, Deposit Operations Management, the Project Management Office, Information Technology and other key internal departments.
• Oversees special studies and detailed analysis of Deposit Operations functional processes and recommends streamlining opportunities, efficiencies and ensures that each unit makes optimal use of technology and system applications.
• Oversees complaint resolution, recommendations, and answers questions from internal customers/business partners regarding projects and initiatives assigned to the team.
• Interprets system data, release notes and process flows and communicates information and ideas in an easy-to-understand manner.
• May oversee Business Analyst Team supporting audit and compliance functions whether internal or external including departmental self-audits and quality assurance reviews.
• Subject Matter Expert (SME) for specialize projects (i.e., system upgrades, system modifications, data mapping, data validation, functional and end-to-end testing, mock and system conversions, etc.)
• Responsible for meeting all personal and departmental goals as well as Service Level agreements (SLA's).
• Stays abreast of industry trends by attending seminars, training sessions and workshops as necessary to develop and ensure compliance with banking regulations, federal and state regulations, and standards for financial institutions.
• Works closely with the Deposit Operations management team and senior management to ensure the corporate vision and strategy are being executed and that associated goals are achieved.
• Maintains an understanding of Deposit Operations functions, policies, procedures and regulations.
• Performs additional responsibilities as assigned or required by management.
• SUPERVISORY RESPONSIBILITIES: * Supervises function, projects or services and/or one or more employees, as applicable. * May have supervisory responsibilities in accordance with the organization's policies and applicable laws. * May assist management in providing feedback relative to interviewing, hiring, training employees and performance appraisals; planning, assigning, and directing work, addressing complaints and resolving problems.
• Adheres to and complies with applicable, federal and state laws, regulations and guidance, including those related to anti-money laundering (i.e. Bank Secrecy Act, US PATRIOT Act, etc.).
• Adheres to Bank policies and procedures and completes required training.
• Identifies and reports suspicious activity.

EDUCATION

Bachelor's Degreeor equivalent work experience required

EXPERIENCE

• 5 - 7 Years related experience in a Commercial banking, Deposit Operations or Information Technology working on projects, new releases, system upgrades and/or conversions required
• 3 - 5 Years of previous experience must have been in a leadership role as a Business Analyst, Project Administrator or Project Manager required

KNOWLEDGE, SKILLS AND ABILITIES

• Proven leadership and tactical skills, excellent interpersonal skills and demonstrated problem-solving ability.
• Team building and effective communications skills are critical requirement as is the ability to make decisions autonomously in a dynamic environment.
• Knowledge of internal systems and experience with common file setups, data mapping, data validation and systems testing is required.
• The individual must possess a demonstrated ability to champion and support operational efforts.
• The position requires the ability to effectively collaborate with others and accept challenging assignments.