Summary:
The Audit Coordinator will work collaboratively to coordinate and schedule premium audits directly with Policyholder's for members of the Key Account Team (KAT) and Virtual Audit Team (VAT). The Audit Coordinator will be responsible for contacting clients to schedule audits, answer questions regarding the audit process and timeline, and assist with ensuring appropriate resources are assigned to each audit. Maintains a solid understanding of AmTrust's mission, vision, and values. Upholds the standards of the AmTrust organization.

Responsibilities:

Contacts clients by telephone and email to schedule on-site and remote audits. Maintains and updates progress notes and appointments in Premium Audit Management System.

2. Reviews pending and scheduled audits and organizes scheduling in a manner that allows for maximum efficiency for Audit Staff. Scheduling is done considering factors such as distance between audits, amount of time to complete / complexity of audits.

3. Coordinates and plans audits factoring in competing priorities and multiple schedules.

4. Answers questions and provides information regarding the audit process.

5. Works closely with Premium Audit Managers to resolve scheduling conflicts and optimize workflows.

6. May require use of mapping software or other scheduling software applications / tools.

7. Assist Premium Audit Team with uploading received policyholder documentation into Audit Management System.

8. Performs coordination and scheduling of other value add services including new business service calls, scheduled check-ins with account personnel.

9. Provides excellent customer service to both internal and external customers throughout the life cycle of the premium audit function.

10. Performs other functionally related duties as assigned.

Qualifications:
Required:

• High School diploma
• Excellent written, verbal, and interpersonal communication skills
• Strong organizational, analytical, customer service and interpretive skills.
• Ability to effectively multi-task and work in a fast-paced, team-oriented environment

Preferred:

• Some college preferred, not required
• Scheduling experience a plus
• Basic computer and Microsoft Office Suite knowledge

This job description is designed to provide a general overview of the requirements of the job and does not entail a comprehensive listing of all activities, duties, or responsibilities that will be required in this position. AmTrust has the right to revise this job description at any time.

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What We Offer

AmTrust Financial Services offers a competitive compensation package and excellent career advancement opportunities. Our benefits include: Medical & Dental Plans, Life Insurance, including eligible spouses & children, Health Care Flexible Spending, Dependent Care, 401k Savings Plans, Paid Time Off.

AmTrust strives to create a diverse and inclusive culture where thoughts and ideas of all employees are appreciated and respected. This concept encompasses but is not limited to human differences with regard to race, ethnicity, gender, sexual orientation, culture, religion or disabilities.

AmTrust values excellence and recognizes that by embracing the diverse backgrounds, skills, and perspectives of its workforce, it will sustain a competitive advantage and remain an employer of choice. Diversity is a business imperative, enabling us to attract, retain and develop the best talent available. We see diversity as more than just policies and practices. It is an integral part of who we are as a company, how we operate and how we see our future.