A beloved hotel with an enviable oceanfront location is now even better, following a $50 million renovation. Our newly redesigned Loews Miami Beach Hotel includes all-new touchpoints throughout the property. Welcome to a South Beach Icon, Reimagined.

Job Description

Purpose:

The Director of IT's primary responsibility is to provide leadership to a local team of IT professionals and oversee all hotel technical services and infrastructure. Reporting to the Director of Finance, this position requires a progressive leader who can successfully and strategically oversee multiple projects in a fast-paced hotel.

Essential Functions and Responsibilities:

Oversee the efficient operation, availability, and security of all user endpoints, servers, and all other technology Infrastructure.

Oversee the monitoring, analysis, troubleshooting, and corrective actions for all user endpoints and servers.

Maintain an accurate, up-to-date inventory of all hardware, software, and licenses.

Oversee local systems backups, ensuring all critical data is transferred to backup servers without errors or omissions. Maintain current system images of all server-level endpoints. Perform restoration tests on local servers to ensure data is protected and functional.

Provide subject matter expertise for hotel business technologies, including PMS, POS, High-Speed Internet, FTG/VOD, Telephony, and PMS interfaces.

Maintain the condition of Technology Rooms up to defined standards.

Partner with Regional and Corporate IT Leadership Teams.

Participate in the planning and request of IT Operating and Capital Budgets.

Provisioning of user roles, rights, and access to business applications.

Interface and communicate effectively across all peer groups for both application and technical areas.

Provide oversight for incidents, change management, and control for both hotels.

Ensure compliance with all corporate policies & procedures and legal requirements related to Hardware & software installation, use, and licensing agreements.

Required Qualifications:

Knowledge of Server Infrastructure - Hardware and Software.

Knowledge of User Endpoints, HW /SW Desktops, Mobile Devices and Peripherals.

Knowledge of Networking systems including switches, routers and Access Points.

Knowledge of Windows Operating Systems and Services including Directory Services, DNS and DHCP.

Knowledge of PMS and related interfaces.

Knowledge of Retail and F&B POS Systems.

Excellent problem and resolution skills.

Preferred Qualifications:

Virtualization and Hyper Converged Technologies.

BS/BA or equivalent work experience.

4+ years as a Manager of IT for a large, full-service hotel.

Project Management Experience.

Education:

4 Year Degree or equivalent.

5 Years of Experience at a large fast-paced hospitality environment.

Relevant Technical and Business Certifications