Product Support Analyst - St. Petersburg, FL

Company:	UnitedHealth Group Company Profile \| Current Opportunities (36)
Job Location(s):	St. Petersburg
Employment Term:	Regular
Employment Type	Full Time
Start Date:	As soon as possible
Starting Salary Range:	Not Provided
Required Education:	Associate Degree
Required Experience:	Open
Related Categories:	Customer Service - General

Position Description

Product Support Analyst - St. Petersburg, FL-330594

Description

Position Description:

To provide CareMedic Systems, Inc. clients with prompt and accurate analysis of all support issues while using CareMedic Products, allowing a complete and uninterrupted processing of the clients daily procedures.

Primary Responsibilities:

Provide client technical support for Caremedic software products and services
Answer incoming calls in a polite and courteous manner; document all calls and customer interaction using CMS database
Assist clients with software/ user issues
Answer e-mail and faxes, write up support tickets for enhancements and edit request as needed in a timely manner
Follow up with open issues during the course of the day
Research LMRP policies as requested by the client
Other duties as assigned

Ingenix is part of the family of companies that make UnitedHealth Group one of the leaders across most major segments of the US health care system.

If you get excited about the life transforming potential of bringing health care information to the right place, at the right time, to support crucial decisions, welcome to Ingenix.

We're one of the largest and fastest growing health information companies and the only organization in our industry with the information, technology and consulting expertise to solve the most significant challenges in health and human services.

As a vital member of the UnitedHealth Group family, we serve customers in every segment of the health care field. This includes government agencies, pharmaceutical companies, hospitals and health delivery networks, insurance providers and, of course, the diverse business divisions of UnitedHealth Group.

Bring your talent to an industry leader with the information, technology, and consulting expertise to help transform health and human services. No matter what your role, you'll be empowered to ask more questions, develop better solutions and help make the health care system greater than ever.

Qualifications

Qualifications:

High school diploma or GED is required
2 years of previous UB04 and 1500 billing experience is required
Must possess knowledge regarding Medicare regulations as they apply to Medical Necessity and LMRP
2 years of experience working in a technical Customer Service area is required
Experience with Claim DDE Entry and Florida Shared System, preferred
Experience with electronic claim ANSIx-12 transaction sets is a plus
Microsoft Office suite (Word/ Excel) experience is a plus
Associates degree is preferred

Diversity creates a healthier atmosphere: equal opportunity employer M/F/D/V

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. In addition, employees in certain positions are subject to random drug testing.

Job Product Support

Primary LocationUS-FL-St. Petersburg

Organization Hospital Solutions

Schedule Full-time

Number of Openings 2