Diagnostic Support Specialist-Melbourne

Océ is a leading international provider of digital document management technology and services. The company's solutions are based on Océ's advanced software applications that deliver documents and data over internal networks and the Internet to printing devices and archives - locally and around the world. Supporting the workflow solutions are Océ digital printers and scanners, considered the most reliable and productive in the world. Océ also offers a wide range of display graphics, consulting and outsourcing solutions.

Océ employs around 22,000 people, with 2009 revenues of approximately $3.7 billion, operates in around 100 countries and maintains research and manufacturing centers in the Netherlands, the United States, Canada, Germany, France, Belgium, the Czech Republic, Romania and Singapore. Océ North America is headquartered in Trumbull, CT, with additional business units in Chicago, IL; New York City; Boca Raton, FL; Salt Lake City, UT and Vancouver, BC. North American revenues represents approximately half of Océ's worldwide business, and employment is approximately 10,000. For more information about Océ, visit www.oceusa.com.

The Diagnostic Support Specialist supports Facsimile, copier MFP, network connected customers and field service in the operation , programming and field repair of equipment by increasing problem resolution using technical documentation and knowledge base.

• Maintain call database and provide timely escalation and reporting of product and/or customer related issues.
• Recommend appropriate troubleshooting aides and component replacements to resolve problem on first call.
• Assist and support internal and external customers as needed.
• Accurate verification of information and logging of customer dispatched and call avoidance data.
• Track and maintain a high level of support through the closure of all escalated activity.

• High school diploma or equivalent.
• 1-3 years of experience in a technical capacity within an office equipment environment
• Proven ability to diagnose and trouble shoot electronic, mechanical and network connected equipment.
• Strong Interpersonal and Verbal skills needed for interaction with internal and external customers.
• Obtain certifications and knowledge of applications as necessary.
• Ability to work varied schedule based on business needs
  
  Océ is an equal opportunity/affirmative action employer encouraging workforce diversity (M/F/D/V).